8mbat's Privacy Policy — Your data is safe with us

This Privacy Policy ("Policy") applies to the 8mbat platform and all its services. By using 8mbat's website, mobile app, or any other channel, you agree to the terms of this Privacy Policy.

We believe transparency is the foundation of trust. That is why this policy clearly explains — in plain language — what data we collect, why we collect it, how we use it, and what rights you have.

This policy has been prepared in accordance with applicable laws in Bangladesh and international data protection standards (GDPR-aligned principles). This Privacy Policy applies equally to all registered members, visitors, and users of 8mbat.

• This policy may be updated at any time; the date of any changes will be noted at the top of the page.
• You will be notified of any significant changes via your registered email or a notice on the site.
• Continued use of the service after any changes takes effect will be considered acceptance of the updated policy.

8mbat only collects data that is necessary to provide services, ensure security, and meet legal obligations. We do not collect excessive or unnecessary information.

8mbat collects your information through several methods. Each method is fully transparent, and you have the right to know:

• Directly from you: You provide information directly when filling out the registration form, submitting KYC documents, contacting support chat, or updating your profile.
• Automatically: Technical data is collected through cookies, log files, and analytics tools while using the site or app.
• From Third Parties: Confirmation data may be collected from payment gateways and KYC verification services.
• From Public Sources: Public records or regulatory lists may be checked for fraud prevention purposes.

8mbat uses your data only for specific, legitimate purposes. We never use your information beyond what has been explicitly authorized.

• Account management: Registration, login, password recovery, and profile management.
• Payment Processing: Verifying deposits, processing withdrawals, and maintaining transaction records.
• Security & Fraud Prevention: Detecting unusual transactions and preventing multi-account and bot activity.
• Compliance with legal obligations: Compliance with anti-money laundering (AML) regulations and other regulatory requirements.
• Service Improvement: Analyzing user experience to improve the platform.
• Personalized Experience: Displaying relevant offers and bonuses based on your preferences.
• Customer Support: Support ticket processing, complaint resolution, and follow-up.
• Responsible Gaming: Identifying signs of problem gambling and providing timely support.

8mbat never sells your personal data. In limited circumstances, certain information may be shared with trusted third parties:

• Payment Providers: Mobile banking services such as Mobile Banking, Nagad, or Rocket — used solely to process transactions.
• KYC and identity verification services: Identity document verification providers for regulatory compliance.
• IT service providers: Server hosting and cloud services — governed by strict confidentiality agreements.
• Law enforcement agencies: Information may be disclosed to authorities in response to a court order or legal obligation.
• Business Restructuring: In the event of a merger or acquisition, relevant data may be transferred.

8mbat uses industry-leading technology and processes to protect your data. Our multi-layered security system keeps your information safe at all times.

• SSL/TLS encryption: All website and app communications are secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive data is secured with AES-256 encryption.
• Firewall & DDoS Protection: Active firewall protection against unauthorized access and cyber attacks.
• Two-Factor Authentication (2FA): An extra layer of security when logging into your account.
• Regular Security Audits: Regular penetration testing and audits conducted by third-party specialists.
• Access controls: Staff can only access data required for their role — a strict least-privilege policy.

8mbat uses the following types of cookies:

• Essential cookies: These are essential for the site to function properly — login sessions, security tokens, and so on. They cannot be turned off.
• Analytics Cookies: Used to understand visitor traffic and which pages are viewed most. These can be disabled.
• Preference Cookies: Used to remember your language, theme, and other preferences.
• Performance Cookies: Monitors site loading speed and performance.

You can manage or delete cookies through the settings in most browsers. However, disabling essential cookies may cause some features of the site to stop working.

Under 8mbat's privacy policy, you have several important rights over your personal data. We fully respect and uphold these rights.

To exercise any of these rights, contact us via support chat or email. We are committed to responding to your request within 30 days.

8mbat does not retain data longer than necessary. Retention periods vary depending on the type of data:

• Account information: For the duration of account activity and up to 6 months after closure.
• Financial transaction records: Up to 5 years as required by legal obligations.
• KYC documents: 5 to 7 years in accordance with regulatory requirements.
• Support Contact: Up to 2 years after resolution.
• Cookies and browsing data: Automatically deleted at the end of the session or after a maximum of 12 months.
• Marketing Preferences: Until you withdraw your consent.

Once the retention period expires, your data is automatically deleted or anonymized in a secure manner.

For any questions, requests, or complaints regarding the Privacy Policy, please contact our Data Protection team. We are always ready to respond to your message.

• Email: [email protected]
• Live Chat: Click the Live Chat button in the bottom-right corner of the site (active 24/7).
• Response Time: 24 hours for general requests; up to 30 days for legal requests.